The community management tool provides a clear interface and simple workflows that help you work efficiently in a team. Fanpage Karma supports effective teamwork in social media community management, whether you are obtaining external feedback or delegating messages within the team. So even large volumes of messages are a breeze to manage.
Use profile groups to separate areas of responsibility
Keep an eye on both your communication and your own performance in community management. A straightforward analysis of important metrics helps you evaluate your activities and give your team specific encouragement.
Can I carry out automated actions for my messages?
Yes, you can automatically hide your messages, reply to them, assign them to your colleagues and much more! Simply go to the Fanpage Karma settings and click on the "Little Helpers" section.
Can I analyze my community management performance?
Yes, the community management analysis will give you a clear overview of your performance. You'll get in-depth insights and learn more about the average response time and other important metrics.
Can I also get external feedback from customers and colleagues?
Yes, in the conversation, click on "Get feedback". Third-parties then have the ability to see this conversation in a modified web page and leave notes. However, they cannot send a reply to the user or click on an action button (Like, Fav, Retweet, etc).
Smooth social media community management with Fanpage Karma
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Fanpage Karma gives you everything you need for professional social media management: analyze, post, communicate, research and present with this all-in-one tool.
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Your guide for community management
In this guide to the community management tool, we'll show you how to use Fanpage Karma Engage to prioritize and sort messages, assign them to team members, get feedback and automate processes so you can respond to all requests as quickly as possible.