Efficient community management in one inbox
Reply to messages and comments quickly and easily across all channels.
All messages in one inbox
With the Fanpage Karma inbox, you can respond to inquiries quickly while still maintaining an overview. Work more efficiently and manage your entire community in one tool.
Comments, direct messaging, mentions, user posts
Facebook, Twitter, Instagram, YouTube, WhatsApp, LinkedIn
Email integration
Collaboration in community management
The community management tool provides a clear interface and simple workflows that help you work efficiently in a team. Fanpage Karma supports effective teamwork in social media community management, whether you are obtaining external feedback or delegating messages within the team. So even large volumes of messages are a breeze to manage.
Use profile groups to separate areas of responsibility
Individual inbox for each employee
Delegating messages
Internal notes
Double response protection
Faster interaction across all networks
Simple workflows help you respond quickly to all messages and stay alert even in critical times. Create custom workflows to automatically respond to comments and messages outside of business hours.
Create automated workflows
Hide comments outside of business hours
Templates for most frequent messages
Generate AI-based answers
Targeted analysis of your performance
Keep an eye on both your communication and your own performance in community management. A straightforward analysis of important metrics helps you evaluate your activities and give your team specific encouragement.
Important metrics
Straightforward reporting
Various export options
FAQs
Can I carry out automated actions for my messages?
Yes, you can automatically hide your messages, reply to them, assign them to your colleagues and much more! Simply go to the Fanpage Karma settings and click on the "Little Helpers" section.
Can I analyze my community management performance?
Yes, the community management analysis will give you a clear overview of your performance. You'll get in-depth insights and learn more about the average response time and other important metrics.
Can I also get external feedback from customers and colleagues?
Yes, in the conversation, click on "Get feedback". Third-parties then have the ability to see this conversation in a modified web page and leave notes. However, they cannot send a reply to the user or click on an action button (Like, Fav, Retweet, etc).
Your benefits
Smooth social media community management with Fanpage Karma
Automated workflows
Central inbox
Seamless collaboration
Straightforward analysis
Custom design
The complete solution
for exceptional social media management
Start Free Trial
for exceptional social media management
Fanpage Karma gives you everything you need for professional social media management: analyze, post, communicate, research and present with this all-in-one tool.
Try it free for 14 days
No hidden costs
No payment details needed
How-to guide
Your guide for community management
In this guide to the community management tool, we'll show you how to use Fanpage Karma Engage to prioritize and sort messages, assign them to team members, get feedback and automate processes so you can respond to all requests as quickly as possible.
Free introductory webinar for Fanpage Karma
Learn how to successfully use Fanpage Karma for your social media management and get helpful tips & examples for using our community management tool in your everyday work. You will learn:
Analyze own profiles and competitors
Create custom reports
Schedule and automate posts
Reply to messages
Look at more tasks